CONTACT & HELP

Golo Support

Get help with your Golo account, report a safety concern, or request privacy and deletion assistance. You do not need to sign in to contact us.

Contact Golo

Email [email protected], monitored by the Gololey Online team. If the link does not open an email app, copy the address into your email service.

Include your Golo username, a description of the problem, your device model, and app version. For technical problems, include the steps that caused the issue and a screenshot if helpful. Never send your password or verification codes.

Report objectionable content or abusive users

Golo has zero tolerance for objectionable content or abusive users. On a post, open the three-dot options and choose Report post. On a user's profile, open the options and choose Report user or Report. Confirm the report to submit it for moderation review.

Choose Block user or Block in the same options to block an abusive account. Manage blocked accounts in Profile → Settings → Blocked users.

If you cannot use the app, email [email protected] with the username, content details, and the time of the incident. Golo reviews reports and takes action against violating content and abusive accounts. For immediate danger, contact local emergency services.

Sign-in and verification help

Accept the Terms/EULA before creating an account or signing in. Check your spam folder for email codes and use Resend code if needed. Use Forgot password? on the sign-in screen to reset your password. Contact us if you still cannot access your account.

Privacy, account deletion, and appeals

See the Privacy Policy and account deletion instructions. You can also email support for privacy requests, help deleting an inaccessible account, or an appeal of a moderation decision. We may need to verify account ownership.